At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one amazing piece of customer feedback received via Stella Connect each week. These pieces of feedback help illuminate the amazing work that front-line staffers are doing every single day.
This week, we congratulate Katie from Pottery Barn Kids, who received this comment from a customer:
“Katie very patiently worked for about an hour trying to solve my problem, which was that I was unable to log in to my registry to place an order. Although she was unable to solve that problem, despite consultations with others, she placed the order for me, including the discount from a promo code I received by email and promised to credit me with the shipping charge since the email offered free shipping.”
Congratulations, Katie and Pottery Barn Kids! Keep up the great work!