It’s that time of year again – Customer Service Appreciation Week! Every October, the CX community comes together to celebrate the successes of its front-line employees.
If you’ve been in the world of customer service for a while, you’ve probably seen a few Customer Service Appreciation Weeks come and go. And if you’re new to the space, this October may be your first one.
Whether you’re a seasoned pro looking for some new ideas on how to delight your team or a newbie looking for some inspiration, keep reading for four Customer Service Appreciation Week ideas your agents will love.
Customer Service Appreciation Week Ideas Your Agents Will Love
1. Team Happy Hour or Game Night
How are you encouraging team collaboration and keeping your agents engaged while remote?
Use this year’s Customer Service Appreciation Week as an opportunity to bring the entire team together for a fun after work happy hour or game night (Zoom trivia or an escape room are great options!).
Services like Drizly make it easy to send your team members an adult beverage of your choice (depending on what state your agents are in!) so you can surprise your agents with a bottle of champagne, wine, or something else of your choosing.
Then, during the after work event, highlight the successes of your agents. Encourage them to crack open their surprise bottles together, and enjoy some virtual quality time with their colleagues.
This is not only a great way to unwind during a stressful time, but also a great way to continue to build on work relationships and keep your company’s culture alive.
2. Free Lunch
Let’s be honest – who wouldn’t love free lunch as a pick me up?
While working from home, many employees are working more than usual – up to three extra hours per day, every day, according to Bloomberg.
Gone are the days of closing your computer, getting up from your desk, and convening with colleagues in a break room or conference room to unwind in the middle of the day over lunch.
When your office is your home and your home is your office, it can be hard for agents to take the much-needed (and deserved!) time away from their computers to make themselves something nutritious, filling, and delicious in the middle of the day.
Plus, who wants to be hangry while handling customer inquiries? No one, that’s who.
To show your appreciation for the work they do, consider sending each of your agents a lunch on the house. You can do this either via digital gift cards, or with a platform like Stella Connect.
By combining customer feedback with your rewards & recognition program, you can give your customers the opportunity to reward agents for their work after positive interactions, meaning that agents not only get a 5-star review, but can even get some perks on top of it. Talk about a win-win situation.
3. Extra Time OOO
We all know that burnout is a very real phenomenon (remember that extra 3 hours we just mentioned?) and front-line teams are no exception.
In fact, ahead of the busy holiday season and ramping up for what will likely be the busiest few months of the year for your business, agents run a high risk of feeling burnt out and drained.
And burnout means that your agents are less likely to be as engaged in their work than they would be if they felt supported, empowered, and comfortable with the amount of work on their plates.
To let your team know that you value their mental health and want them to feel supported in their role, the option of giving them a free Out of Office day to use as they see fit, whether that means a staycation on the couch, an extra day over a long weekend to spend with family, or a rest day to come back and ease into work after a vacation.
You can put certain guidelines in place – like needing to have the day ‘approved’ so not too many people are unavailable on the same day, or a timeframe within which the agents will need to use the day – to ensure that everyone has the opportunity to maximize the benefit.
4. Products from Your Brand
If you work in the retail space, it might be likely that your agents already own a few pieces of merchandise from your brand. But, if they don’t, you can sweeten the start of their month with a piece of merchandise on the house.
Offering your own company’s products (like our clients Brooklinen and Lane Bryant do) can also serve as a benefit to how your agents talk about your products; after all, firsthand product knowledge can serve as a means of strengthening agents’ brand pride, which will result in a better service experience for the customer.
It’s important, however, to consider the business you’re in, and whether or not receiving products from your company will really ignite passion in your agents.
Use Customer Service Appreciation Week to Really Highlight the Success of Your Agents
Being on the frontlines of any business is hard work; from angry customers to changing policies to the pressure that comes with delivering great experiences time and time again, customer service agents have a lot to be appreciated for.
And while it’s especially important to celebrate their successes during this week, it’s equally as important to celebrate them year-round.
But if your organization doesn’t have a proper rewards & recognition program in place, it can be hard to really reward agents for a job well done on an ongoing basis.
To help you get started on creating a killer program that your agents will love, we put together our Guide to Building a Rewards & Recognition Program. Download it today for even more rewards and recognition ideas for customer service teams.