Platform
Capabilities
Remote Workforce
Effectively manage distributed agents.
Agent Engagement
Motivate agents for top performance.
Real-Time QA
Seamlessly tie customer feedback and QA.
Coaching
Coach with real-time feedback and QA.
1:1 Meetings
Better performance-oriented 1:1 meetings anywhere.
CSAT, NPS and CES
Measure the KPIs that matter, at scale.
Rewards and Recognition
Power agent incentives and rewards.
Service Recovery
Close the loop and make things right.
Solutions
Function
For Agents
For Team Leaders
For QA Managers
For Executives
Business Type
For Startups
For Enterprises
For BPOs
For SMBs
Clients
Why Stella
Visibility into Performance
Improve Customer Satisfaction
Scale Efficiently
Reduce Attrition
Resources
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Contact Us
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Demo
Agent Engagement
Case Studies
Coaching
Events
General
Events
[On Demand] Stella Summit 2020: Level Up
Virtual Summit Recordings
Agent Engagement
5 Customer Service Stats You Need to Know for 2021
Hannah McCabe
Agent Engagement
Why I Love Stella Connect: Harry's
Agent Engagement
The 4 Most Important Customer Service Skills (and How to Coach Your Agents on Them)
Hannah McCabe
Agent Engagement
7 Signs You Need Better Customer Service Coaching
Hannah McCabe
Agent Engagement
6 Tips for Building a Customer Service Training Program
Hannah McCabe
Agent Engagement
Our Top 18 Favorite Customer Service Motivational Quotes
Hannah McCabe
Agent Engagement
12 Rewards and Recognition Ideas for Customer Service Teams
Hannah McCabe
Agent Engagement
Why You Need an Employee Rewards and Recognition Program
Hannah McCabe
Agent Engagement
Customer Service Appreciation Week Ideas Your Agents Will Love
Hannah McCabe
Agent Engagement
4 Ways to Celebrate Your Team During Customer Service Appreciation Week
Hannah McCabe
Agent Engagement
How sweetgreen Maximizes Their Remote Employees' Experiences
Liz Adams
Agent Engagement
5 Ways to Prepare Your Customer Service Team for the Holiday Season
Hannah McCabe
Agent Engagement
6 Rules for Collecting Better Customer Feedback (And What to Do With It)
Hannah McCabe
Agent Engagement
What is Customer Feedback? Definition + Examples
Hannah McCabe
Agent Engagement
3 Steps to Creating a Customer Feedback Strategy That Works for Your Front-line Team
Hannah McCabe
