Platform
Capabilities
Remote Workforce
Effectively manage distributed agents.
Agent Engagement
Motivate agents for top performance.
Real-Time QA
Seamlessly tie customer feedback and QA.
Coaching
Coach with real-time feedback and QA.
1:1 Meetings
Better performance-oriented 1:1 meetings anywhere.
CSAT, NPS and CES
Measure the KPIs that matter, at scale.
Rewards and Recognition
Power agent incentives and rewards.
Service Recovery
Close the loop and make things right.
Solutions
Function
For Agents
For Team Leaders
For QA Managers
For Executives
Business Type
For Startups
For Enterprises
For BPOs
For SMBs
Clients
Why Stella
Visibility into Performance
Improve Customer Satisfaction
Scale Efficiently
Reduce Attrition
Resources
Blog
Events
Community
Integrations
Partner Programs
Client Sign In
About
Company
Careers
Security
Contact Us
Client Sign In
Contact Us
Request
Demo
Agent Engagement
Case Studies
Coaching
Events
General
Events
[On Demand] Stella Summit 2020: Level Up
Virtual Summit Recordings
Agent Engagement
The 4 Most Important Customer Service Skills (and How to Coach Your Agents on Them)
Hannah McCabe
Coaching
How to Coach a Customer Service Representative (Free Guide)
Hannah McCabe
Agent Engagement
7 Signs You Need Better Customer Service Coaching
Hannah McCabe
Agent Engagement
6 Tips for Building a Customer Service Training Program
Hannah McCabe
Agent Engagement
5 Ways to Prepare Your Customer Service Team for the Holiday Season
Hannah McCabe
Coaching
14 Customer Service Terms Everyone in the Industry Should Know
Hannah McCabe
Coaching
5 Tips for Providing Excellent Customer Service
Hannah McCabe
Agent Engagement
What is Customer Feedback? Definition + Examples
Hannah McCabe
Coaching
An Introduction to Customer Satisfaction Metrics
Hannah McCabe
Agent Engagement
Building a Customer-Centric Culture for Your Business
Hannah McCabe
Coaching
Anatomy of a Great Customer Service Email
Hannah McCabe
Coaching
How to Deal With Angry Customers (And Win Them Back)
Hannah McCabe
