Platform
Capabilities
Remote Workforce
Effectively manage distributed agents.
Agent Engagement
Motivate agents for top performance.
Real-Time QA
Seamlessly tie customer feedback and QA.
Coaching
Coach with real-time feedback and QA.
1:1 Meetings
Better performance-oriented 1:1 meetings anywhere.
CSAT, NPS and CES
Measure the KPIs that matter, at scale.
Rewards and Recognition
Power agent incentives and rewards.
Service Recovery
Close the loop and make things right.
Solutions
Function
For Agents
For Team Leaders
For QA Managers
For Executives
Business Type
For Startups
For Enterprises
For BPOs
For SMBs
Clients
Why Stella
Visibility into Performance
Improve Customer Satisfaction
Scale Efficiently
Reduce Attrition
Resources
Resource Center
Blog
Events
Community
CSAT Calculator
Integrations
Partner Programs
Client Sign In
About
Company
Careers
Security
Contact Us
Client Sign In
Contact Us
Request
Demo
Blog
Resource Center
Browse by Category
Categories
Empower Coaching
Foster Engagement
Manage Performance
Measure Results
Topics
Agent Motivation
Agent Onboarding
Agent Retention
BPOs
Coaching
Contact Center
Customer Experience
Customer Feedback
Customer Satisfaction
CX Trends
Events
First Call Resolution
Partners
Product Updates
Quality Assurance
Retention
Rewards and Recognition
Service Recovery
Training
Virtual Workforce
Content Types
Case Studies
Company News
Guides and Reports
Podcasts
Press Releases
Webinars and Events
X
Measure Results
How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust
Hannah McCabe
Measure Results
How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust
Hannah McCabe
Get exclusive resources
Manage Performance
Why I Love Stella Connect: Harry's
Manage Performance
How Moen Built an Agent-First Culture with Stella Connect
Foster Engagement
Why I Love Stella Connect: Brooklinen
Manage Performance
Why I Love Stella Connect: Harry's
Manage Performance
How Moen Built an Agent-First Culture with Stella Connect
Rachel Bolsu
Manage Performance
How Peek.com Improved QA Efficiency by 5x in Under 2 Months
Rachel Bolsu
Foster Engagement
How SeatGeek Uses Stella Connect to Measure and Inspire its Front-line Team
Ross Cranwell
Manage Performance
How Sky Business Drives Customer Service Innovation
Liz Adams
Manage Performance
MeUndies Saves Headcount Costs and Improves Service Delivery With Stella Connect
Ross Cranwell
Manage Performance
ECE and Stella Connect: How a Leading BPO Leverages Stella Connect
Liz Adams
Manage Performance
Yext Improves Service Performance and Client Satisfaction with Stella Connect
Ross Cranwell
Foster Engagement
Creating a Culture of Engagement with lululemon
Liz Adams
Manage Performance
Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery
Liz Adams
Manage Performance
How ESPN Built a World-Class Customer Service Team From Scratch
Liz Adams
Foster Engagement
How the Harry’s Customer Service Team Puts Its Best Face Forward
Liz Adams
Manage Performance
FabFitFun: 5 Lessons for Managing a Fast-Growing CX Team
Liz Adams
Manage Performance
Earnin & Stella Connect: Improving Customer Experience; Driving Agent Engagement
Ross Cranwell