Contact Center Archives - Stella Connect

Manage Performance Doing Contact Center QA the Right Way: The Complete Guide to Call Center Quality Assurance

Hannah McCabe

Measure Results How Technology Is Changing Customer Service in the Contact Center

Hannah McCabe

Manage Performance Top 3 Questions to Ask Before Reopening Your Contact Center

Liz Adams

Measure Results Scaling Your Service Operations: Where to Open Your New Contact Center

Ross Cranwell

Manage Performance Tips For Successfully Managing a BPO Relationship

Liz Adams

Measure Results BPOs: When To Use Call Center Outsourcing

Ross Cranwell

Empower Coaching Why a Call Center Training Program Matters

Ross Cranwell

Manage Performance Zendesk Sunshine: The Call Center Solution That’s Redefining What’s Possible

Liz Adams

Measure Results Is Your Call Center Design Draining Performance and Profits?

Liz Adams

Empower Coaching Contact Center Micro-Coaching: A Proven Approach to Performance Management

Liz Adams

Foster Engagement Call Center Staffing: How Many Agents Do You Need?

Ross Cranwell

Measure Results Optimizing the Contact Center: How to Make Every Service Engagement a Success

Ross Cranwell

Manage Performance Call Center Performance Management: The #1 Ingredient Your Program Is Missing

Ross Cranwell

Manage Performance Call Center Training: How to Maximize Efficiency and Optimize Your Time

Ross Cranwell

Manage Performance Guide to Doing Contact Center Quality Assurance The Right Way

Ross Cranwell

Manage Performance Gamifying the Call Center: Your 8-Point Checklist

Ross Cranwell