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Effectively manage distributed agents.
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Motivate agents for top performance.
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Seamlessly tie customer feedback and QA.
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Coach with real-time feedback and QA.
Medallia Text Analytics
Identify trends and sentiment from customer survey comments.
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Measure the KPIs that matter, at scale.
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Power agent incentives and rewards.
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Close the loop and make things right.
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Empower Coaching
What Your Customer Service Coaching Program is Missing
Hannah McCabe
Foster Engagement
How to Streamline Your Customer Service Rewards Program
Hannah McCabe
Manage Performance
Why Customer Service Teams are a Revenue Channel for Modern Retailers
Justin Herrick
Manage Performance
Stella Connect Selected As Zendesk Suite Ready Partner
Ross Cranwell
Manage Performance
Stella Connect + Zendesk: A Winning Combo
Liz Adams
Manage Performance
Zendesk Sunshine: The Call Center Solution That’s Redefining What’s Possible
Liz Adams
Manage Performance
Zendesk Timeline: A Game Changing Product Enhancement
Ross Cranwell
