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Measure Results 3 Best Practices for Writing the Perfect Customer Effort Score Question
Hannah McCabeHannah McCabe
Measure Results How Technology Is Changing Customer Service in the Contact Center
Hannah McCabeHannah McCabe

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Manage Performance 14 Customer Service Terms Everyone in the Industry Should Know
Hannah McCabeHannah McCabe
Manage Performance [On-Demand] Lunch and Learn: Dealing with Angry Customers
Virtual Event Recording
Measure Results Service Recovery: How to Win Customers Back After a Negative Experience
Ross CranwellRoss Cranwell
Manage Performance Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery
Liz AdamsLiz Adams
Manage Performance Service Recovery: 4 Things Your Agents Need to Succeed
Liz AdamsLiz Adams
Measure Results How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center
Ross CranwellRoss Cranwell
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