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Manage Performance [On-Demand] Lunch and Learn: Dealing with Angry Customers
Virtual Event Recording
Measure Results Service Recovery: How to Win Customers Back After a Negative Experience
Ross CranwellRoss Cranwell
Manage Performance Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery
Liz AdamsLiz Adams
Manage Performance Service Recovery: 4 Things Your Agents Need to Succeed
Liz AdamsLiz Adams
Measure Results How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center
Ross CranwellRoss Cranwell
  • Platform
    • Remote Workforce
    • Agent Engagement
    • Real-Time QA
    • 1:1 Meetings
    • Coaching
    • CSAT, NPS and CES
    • Rewards and Recognition
    • Service Recovery
    • Marketing
  • Solutions
    • For Agents
    • For Team Leaders
    • For QA Managers
    • For Executives
    • For Startups
    • For Enterprise
    • For BPOs
    • For SMBs
  • Why Stella
    • Visibility Into Performance
    • Improve Customer Satisfaction
    • Scale Efficiently
    • Reduce Attrition
  • Resources
    • Resource Center
    • Blog
    • Events
    • Community
    • CSAT Calculator
    • Integrations
    • Partner Programs
    • Client Login
  • About
    • Company
    • Careers
    • Security
    • Contact Us
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