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Close the loop and make things right.
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Manage Performance
[On-Demand] Lunch and Learn: Dealing with Angry Customers
Virtual Event Recording
Measure Results
Service Recovery: How to Win Customers Back After a Negative Experience
Ross Cranwell
Manage Performance
Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery
Liz Adams
Manage Performance
Service Recovery: 4 Things Your Agents Need to Succeed
Liz Adams
Measure Results
How Williams-Sonoma Drives Cost Savings and Powers Service Recovery Across its Contact Center
Ross Cranwell