Training Archives - Stella Connect

Measure Results Creating a Customer Service Career Path for Your Team

Hannah McCabe

Measure Results How to Measure First Call Resolution Rate

Hannah McCabe

Measure Results How to Create a First Call Resolution Benchmark

Justin Herrick

Measure Results 5 First Call Resolution Best Practices You Need to Know

Hannah McCabe

Measure Results What Is First Call Resolution (FCR) (and Why Is It Important)?

Hannah McCabe

Manage Performance Guest Post: The 7 Attributes You Need to Be Successful as a Customer Experience Professional

Colin Shaw

Manage Performance 4 Types of Customer Service Jobs (and the Skills You Need to Look for When Hiring)

Hannah McCabe

Foster Engagement The 8 Most Popular Customer Service Job Titles

Hannah McCabe

Foster Engagement Guest Post: Every Job is Customer Service. Here's Why.

Dan Gingiss

Foster Engagement How to Write the Perfect Customer Service Job Description (with Examples)

Hannah McCabe

Manage Performance 6 Paths to Grow Your Customer Service Career

Hannah McCabe

Foster Engagement 10 Customer Service Resources That You Need to Know

Hannah McCabe

Measure Results How Technology Is Changing Customer Service in the Contact Center

Hannah McCabe

Foster Engagement 4 Things You Can Learn About Customer Service from Your Competitors

Hannah McCabe

Measure Results How to Use Voice of the Customer Data in a Contact Center

Hannah McCabe

Manage Performance Guest Post: Want To Improve Your Customer Service? Start With Being More Consistent

Dan Gingiss