Training Archives - Stella Connect

Measure Results How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust

Hannah McCabe

Manage Performance 5 Ways to Revamp Your Customer Service Team for 2021

Hannah McCabe

Empower Coaching The 4 Most Important Customer Service Skills (and How to Coach Your Agents on Them)

Hannah McCabe

Empower Coaching How to Coach a Customer Service Representative (Free Guide)

Hannah McCabe

Empower Coaching Customer Service Coaching Plan 9 Tips for How to Coach More Successful Agents

Hannah McCabe

Empower Coaching 7 Signs You Need Better Customer Service Coaching

Hannah McCabe

Empower Coaching 6 Tips for Building a Customer Service Training Program

Hannah McCabe

Manage Performance 14 Customer Service Terms Everyone in the Industry Should Know

Hannah McCabe

Foster Engagement 6 Rules for Collecting Better Customer Feedback (And What to Do With It)

Hannah McCabe

Empower Coaching 4 Best Practices for Dealing with Negative Customer Feedback

Hannah McCabe

Manage Performance On Hold with John and Ramon: Episode 1

Liz Adams

Manage Performance Building a Customer-Centric Culture for Your Business

Hannah McCabe

Manage Performance Anatomy of a Great Customer Service Email

Hannah McCabe

Empower Coaching How to Deal With Angry Customers (And Win Them Back)

Hannah McCabe

Manage Performance How CX Leaders Are Handling the Transition to Remote

Kerrie Bond-MacInnes

Empower Coaching How to Run Effective 1:1 Meetings - A CX Manager's Guide

Liz Adams