Virtual Workforce Archives - Stella Connect

Manage Performance The Ultimate Customer Service Performance Scorecard Template

Hannah McCabe

Foster Engagement 15 Customer Service Appreciation Week Ideas for Every Budget

Hannah McCabe

Foster Engagement 6 Actually Cool Gifts for Your Team During Customer Service Appreciation Week

Hannah McCabe

Manage Performance Guest Post: The Connection Between Agent Engagement and Agent Performance

Annette Franz

Manage Performance Guest Post: How Customer Service Can Make or Break Your Business

Matt Watkinson

Measure Results How to Measure First Call Resolution Rate

Hannah McCabe

Measure Results 5 First Call Resolution Best Practices You Need to Know

Hannah McCabe

Measure Results What Is First Call Resolution (FCR) (and Why Is It Important)?

Hannah McCabe

Manage Performance Guest Post: The 7 Attributes You Need to Be Successful as a Customer Experience Professional

Colin Shaw

Measure Results Creating a Customer Service Career Path for Your Team

Hannah McCabe

Manage Performance 4 Types of Customer Service Jobs (and the Skills You Need to Look for When Hiring)

Hannah McCabe

Foster Engagement How to Write the Perfect Customer Service Job Description (with Examples)

Hannah McCabe

Foster Engagement 7 Ways to Support the Mental Health of Your CX Team

Justin Herrick

Foster Engagement How sweetgreen Maximizes Their Remote Employees' Experiences

Liz Adams

Empower Coaching 4 Tips for Onboarding and Coaching Remote Agents

Kerrie Bond-MacInnes

Manage Performance [On-Demand] The Break Room: Remote Teams: Now What?