Virtual Workforce Archives - Stella Connect

Measure Results Creating a Customer Service Career Path for Your Team

Hannah McCabe

Measure Results How to Measure First Call Resolution Rate

Hannah McCabe

Measure Results 5 First Call Resolution Best Practices You Need to Know

Hannah McCabe

Measure Results What Is First Call Resolution (FCR) (and Why Is It Important)?

Hannah McCabe

Manage Performance Guest Post: The 7 Attributes You Need to Be Successful as a Customer Experience Professional

Colin Shaw

Manage Performance 4 Types of Customer Service Jobs (and the Skills You Need to Look for When Hiring)

Hannah McCabe

Foster Engagement How to Write the Perfect Customer Service Job Description (with Examples)

Hannah McCabe

Foster Engagement 7 Ways to Support the Mental Health of Your CX Team

Justin Herrick

Foster Engagement How sweetgreen Maximizes Their Remote Employees' Experiences

Liz Adams

Empower Coaching 4 Tips for Onboarding and Coaching Remote Agents

Kerrie Bond-MacInnes

Manage Performance [On-Demand] The Break Room: Remote Teams: Now What?

Manage Performance [On-Demand] Remote is the New Normal: How to Continue to Adapt

Foster Engagement [On-Demand] Remote CX: 3 Tips to Maintain Service Quality with a Remote Workforce

Webinar Recording

Foster Engagement 4 Ways to Help Your Remote Customer Service Team Thrive

Hannah McCabe

Foster Engagement 7 Strategies for Helping Remote CX Teams Adjust to the New Normal

Liz Adams

Manage Performance How CX Leaders Are Handling the Transition to Remote

Kerrie Bond-MacInnes