Keep Your Customer Service
Agents Engaged from Anywhere

Managing front-line teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.

Perform like the top high-growth CX teams

$1mm

Savings in
headcount costs*

15%

Improvement
in FCR*

25%

Increase in
QA scores*

*Claims based on specific teams using Stella Connect at their companies. Results may vary at your organization.

Real-Time Customer Feedback at Scale

Uncover how your customers feel about your customer service team in real-time.

Humanized, post-interaction surveys to capture CSAT, as well as FCR, CES, NPS, and more
Direct access to feedback for agents to implement real-time self-improvement
Team-level reporting, combined with the ability to drill down to specific agents, for team leaders to have visibility into performance at scale
Seamlessly tie customer feedback to service interactions using turnkey integrations to your ticketing system

Quality Assurance Made Actionable

Streamline and optimize your QA process to improve agent performance and increase customer satisfaction.

Build a QA program focused on coaching and enablement, over a focus on scoring
Message threads and annotations provide direct feedback on interactions to pinpoint areas for improvement (or excellence!)
Timely, actionable reviews that are shared with front-line teams as they’re completed, not days or weeks after an interaction has passed
Robust reporting, including ability to compare QA with CSAT for a truly holistic view of agent performance

More Effective Coaching with Less Preparation

Use customer feedback to easily identify and act on meaningful coaching opportunities with your agents

Collaborative approach to development between agents and coaches invested in their success
Coach with context and track agent progress by saving customer feedback, QA reviews, and metrics to future 1:1 sessions
1:1s reporting to get a quick glance at aggregate coaching data with executive-level visibility
Recognize your team’s great work by giving kudos 
for a job well done

Relied on by service-focused brands around the world

Keep your team engaged from anywhere with Stella Connect.

Take your customer experience to the next level.