Whether your service center sits in-house or you use a BPO, Stella Connect’s agent-level customer feedback surveys and industry-leading response rates give you unmatched visibility into team performance and customer satisfaction.
Stella Connect for Executives
Manage with real-time, full visibility at your fingertips.
Tools to Drive Contact Center Performance
Stella Connect is the modern tool set executives need for managing and driving customer service performance.
Access Macro and Micro Insights
With Stella Connect, you can easily access high level insights or drill deep into customer feedback. Our reporting functionality makes it easy to access the insights you need to better understand the business impact of your service organization.
Understand Key Performance Drivers
It’s undeniable that employee engagement drives performance. Use Stella Connect to better understand what motivates your top performing agents and use this to optimize the agent experience.
Unite Data for Business Insights
CX data provides customer insights that are crucial to you business. Stella Connect’s fully flexible API enables you to flow data directly into your CRM, BI tools, or any other analytics platforms you use to understand overall business performance.
Export Data with Ease
With Stella Connect, the data you need is always right at your fingertips. Easily export data into reports to share with executives, board members, or other adjacent teams––such as business operations or analysts.
-
Team Visibility
Gain Visibility into Team Performance
Learn MoreWhether your service center sits in-house or you use a BPO, Stella Connect’s agent-level customer feedback surveys and industry-leading response rates give you unmatched visibility into team performance and customer satisfaction.
-
Insights
Access Macro and Micro Insights
Learn MoreWith Stella Connect, you can easily access high level insights or drill deep into customer feedback. Our reporting functionality makes it easy to access the insights you need to better understand the business impact of your service organization.
-
Performance
Understand Key Performance Drivers
Learn MoreIt’s undeniable that employee engagement drives performance. Use Stella Connect to better understand what motivates your top performing agents and use this to optimize the agent experience.
-
Unified Data
Unite Data for Business Insights
Learn MoreCX data provides customer insights that are crucial to you business. Stella Connect’s fully flexible API enables you to flow data directly into your CRM, BI tools, or any other analytics platforms you use to understand overall business performance.
-
Reporting
Export Data with Ease
With Stella Connect, the data you need is always right at your fingertips. Easily export data into reports to share with executives, board members, or other adjacent teams––such as business operations or analysts.
“Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. Our brand is built for the customer, and Stella Connect is helping us take our service to the next level with a win-win for both our team and our customers.”
