Resources for Building High-Performing Support Teams - Stella Connect

Manage Performance Customer Service Trends Interactive Quiz

Hannah McCabe

Manage Performance The Ultimate Customer Service Performance Scorecard Template

Hannah McCabe

Measure Results Creating a Customer Service Career Path for Your Team

Hannah McCabe

Measure Results The State of B2B Customer Service

Hannah McCabe

Manage Performance Doing Contact Center QA the Right Way: The Complete Guide to Call Center Quality Assurance

Hannah McCabe

Manage Performance Understanding the Increased Role of Service Agents in the Modern Customer Experience

Hannah McCabe

Foster Engagement Why I Love Stella Connect: Brooklinen

Measure Results How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust

Hannah McCabe

Manage Performance Customer Service Trends for 2021: How to Meet Rising Customer Expectations in the New Year

Hannah McCabe

Manage Performance Let’s talk shop: Retail CX learnings from 2020 and trends for 2021

February 2, 2021 - Virtual Event

Foster Engagement I ❤️ CX Speed Dating

February 16, 2021 - Virtual Event

Manage Performance Why I Love Stella Connect: Harry's

Manage Performance [On-Demand] How to Create a More Humanized Customer Experience

Webinar Recording

Manage Performance [On-Demand] Adapting Customer Service in Times of Crisis

Webinar Recording

Empower Coaching Customer Service Coaching Plan 9 Tips for How to Coach More Successful Agents

Hannah McCabe

Manage Performance [On-Demand] How Riot Games Uses QA to Deliver Personalized Player Experiences

Webinar Recording