Platform
Capabilities
Remote Workforce
Effectively manage distributed agents.
Agent Engagement
Motivate agents for top performance.
Real-Time QA
Seamlessly tie customer feedback and QA.
Coaching
Coach with real-time feedback and QA.
1:1 Meetings
Better performance-oriented 1:1 meetings anywhere.
CSAT, NPS and CES
Measure the KPIs that matter, at scale.
Rewards and Recognition
Power agent incentives and rewards.
Service Recovery
Close the loop and make things right.
Solutions
Function
For Agents
For Team Leaders
For QA Managers
For Executives
Business Type
For Startups
For Enterprises
For BPOs
For SMBs
Clients
Why Stella
Visibility into Performance
Improve Customer Satisfaction
Scale Efficiently
Reduce Attrition
Resources
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Events
Community
Integrations
Partner Programs
Client Sign In
About
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Contact Us
Client Sign In
Contact Us
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Demo
Agent Engagement
Case Studies
Coaching
Events
General
Events
Stella Summit 2020: Level Up
October 13, 2020 - Virtual Summit
Growth
How Customer Service Changed in 2020
Hannah McCabe
Growth
Four Things We Learned at Our Stella Summit
Hannah McCabe
Agent Engagement
The 4 Most Important Customer Service Skills (and How to Coach Your Agents on Them)
Hannah McCabe
Performance Management
Top 5 Best Quotes from Our Stella Summit
Hannah McCabe
Events
Zendesk National User Group: Building Stronger Customer Experiences Through Messaging
December 8, 2020 - Virtual Event
Webinars
Webinar: Customer Service in Times of Crisis
December 3, 2020 - Webinar
Coaching
How to Coach a Customer Service Representative (Free Guide)
Hannah McCabe
Agent Engagement
7 Signs You Need Better Customer Service Coaching
Hannah McCabe
Events
Cookies, Cocoa & CX
December 15, 2020 - Virtual Event
Agent Engagement
6 Tips for Building a Customer Service Training Program
Hannah McCabe
Events
How Riot Games Uses QA to Deliver Personalized Player Experiences
November 18, 2020 - Webinar
Agent Engagement
Our Top 18 Favorite Customer Service Motivational Quotes
Hannah McCabe
Agent Engagement
12 Rewards and Recognition Ideas for Customer Service Teams
Hannah McCabe
Agent Engagement
Why You Need an Employee Rewards and Recognition Program
Hannah McCabe
Agent Engagement
Customer Service Appreciation Week Ideas Your Agents Will Love
Hannah McCabe
