Platform
Capabilities
Remote Workforce
Effectively manage distributed agents.
Agent Engagement
Motivate agents for top performance.
Real-Time QA
Seamlessly tie customer feedback and QA.
Coaching
Coach with real-time feedback and QA.
1:1 Meetings
Easily organize 1:1 meetings.
CSAT, NPS and CES
Measure the KPIs that matter, at scale.
Rewards and Recognition
Power agent incentives and rewards.
Service Recovery
Close the loop and make things right.
Solutions
Function
For Agents
For Team Leaders
For QA Managers
For Executives
Business Type
For Startups
For Enterprises
For BPOs
For SMBs
Clients
Why Stella
Visibility into Performance
Improve Customer Satisfaction
Scale Efficiently
Reduce Attrition
Resources
Blog
Events
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Integrations
Partner Programs
Client Sign In
About
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Contact Us
Client Sign In
Contact Us
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Demo
Agent Engagement
Case Studies
Coaching
Events
General
Coaching
An Introduction to Customer Satisfaction Metrics
Hannah McCabe
Growth
What is a CSAT Score?
Hannah McCabe
Growth
How Customer Satisfaction Impacts the Customer Experience
Hannah McCabe
Growth
Everything You Need to Know about CSAT vs NPS vs CES
Hannah McCabe
General
On Hold with John and Ramon: Episode 3 with Kevin Rath from Warby Parker
Liz Adams
General
On Hold with John and Ramon: Episode 2 with Dre Allen from Quicken Loans
Liz Adams
General
Stella Star of the Month: Karen Darling
Liz Adams
Agent Engagement
4 Tips for Onboarding and Coaching Remote Agents
Kerrie Bond-MacInnes
General
On Hold with John and Ramon: Episode 1
Liz Adams
Agent Engagement
How to Measure CSAT (Customer Satisfaction)
Hannah McCabe
Team Performance
How to Improve Customer Satisfaction in 3 Steps
Hannah McCabe
Agent Engagement
Building a Customer-Centric Culture for Your Business
Hannah McCabe
General
Stella Star of the Month: Michelle Collins
Liz Adams
Events
Lunch and Learn: Dealing with Angry Customers
August 18, 2020 - Virtual Event
Coaching
Anatomy of a Great Customer Service Email
Hannah McCabe
Webinars
Satisfaction and Agent Non-Controllables
Webinar Recording
