Stella Connect provides unmatched visibility into agent and team leader performance. Real-time feedback streams and dashboards highlight unique opportunities to motivate agents and optimize your coaching and QA programs.
Stella Connect helps customer service teams scale more quickly and cost-effectively. Our platform unites customer feedback, coaching, and QA to give your team all it needs as you grow. As a result, you can increase agent to manager ratios and limit expensive QA hires.
Contact centers often suffer from high turnover rates, which can prove expensive and disruptive. With the real-time feedback and gamified elements of Stella Connect, agents are more motivated and engaged, which results in a measurable decrease in attrition rates.
As your team grows, so too does the need to put new systems and processes in place. Stella Connect reduces this operational burden, while also improving agent performance. Tools like 1:1 meeting management, performance leaderboards, and real-time QA are designed specifically to support rapidly scaling teams.
It can be painful to manage all the different technologies that you use to run your contact center. That’s exactly why we’ve built turnkey integrations with all major CRM and ticketing systems.
“Stella Connect has given us far deeper visibility into the performance of our front-line team. Our managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff and drive more revenue.”