Give agents real-time visibility into their performance to keep them motivated and engaged – no matter where they sit.
Keep Your Customer Service
Agents Engaged from Anywhere
Managing front-line teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.
Stella Connect Enables Distributed Teams to Perform at Their Best
With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere.
The CX Management Tool Your Team Actually Likes
Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams.
Coaching
Manage your team from anywhere – empower team leaders to effectively motivate and coach agents virtually.
Real-Time QA
Launch QA reviews off of customer interactions, and tie in real-time customer feedback to make your program more holistic and representative of actual agent performance.
Service Recovery
Create automated workflows that help you instantly make things right with customers after negative service experiences.
1:1 Meetings
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents over video chat or in person.
Rewards
Use customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.
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Feedback
Customer Feedback
Learn MoreGive agents real-time visibility into their performance to keep them motivated and engaged – no matter where they sit.
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Coaching
Coaching
Learn MoreManage your team from anywhere – empower team leaders to effectively motivate and coach agents virtually.
-
Real-Time QA
Real-Time QA
Learn MoreLaunch QA reviews off of customer interactions, and tie in real-time customer feedback to make your program more holistic and representative of actual agent performance.
-
Service Recovery
Service Recovery
Learn MoreCreate automated workflows that help you instantly make things right with customers after negative service experiences.
-
1:1 Meetings
1:1 Meetings
Learn MoreHarness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents over video chat or in person.
-
Rewards
Rewards
Learn MoreUse customers to power rewards, recognition, and incentive programs for your agents to keep them engaged and motivated from home. Because good feedback should always be rewarding.
Our Clients Say It All
At Stella Connect, we help brands build happier, higher performing front-line teams – both in-person and virtual.
“Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers.”
“With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better.”
Stella Connect Drives Immediate Business Impact
Stella Connect pays for itself – you do the math:
Reduce Agent Attrition
More motivated and empowered agents will stay longer, reducing the expense and disruption of hiring and onboarding new team members.
Learn More$15,000
Average cost to hire and onboard one new agent.
Source: Human Resource Institute
$55,000
Median team leader salary.
Source: Customer Support Salary Study
Scale Teams More Cost-Effectively
The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio, meaning you can expand your front-line team without costly manager expenses.
Learn more
Increase Repeat Purchases
People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella Connect enables you to improve your overall service performance and make things right after subpar interactions.
Learn more