Keep Your Customer Service
Agents Engaged from Anywhere

Managing front-line teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect.

Stella Connect Enables Distributed Teams to Perform at Their Best

With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere.

Managing a virtual team can be overwhelming, but the benefits are undeniable.

 

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The CX Management Tool Your Team Actually Likes

Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams.

Our Clients Say It All

At Stella Connect, we help brands build happier, higher performing front-line teams – both in-person and virtual.

“Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers.”

“With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better.”

Stella Connect Drives Immediate Business Impact

Stella Connect pays for itself – you do the math:

Reduce Agent Attrition

More motivated and empowered agents will stay longer, reducing the expense and disruption of hiring and onboarding new team members.

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$15,000

Average cost to hire and onboard one new agent.

Source: Human Resource Institute

$55,000

Median team leader salary.

Source: Customer Support Salary Study

Scale Teams More Cost-Effectively

The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio, meaning you can expand your front-line team without costly manager expenses.

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Increase Repeat Purchases

People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella Connect enables you to improve your overall service performance and make things right after subpar interactions.

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52%

Consumers who have switched brands due to poor service.

Source: Accenture

Intrigued? We hoped you might be.

Find out how Stella Connect can transform your work-from-anywhere contact center teams.