Give agents real-time visibility into their performance to keep them motivated and engaged.
Empower Agents to Deliver Exceptional Experiences
Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia.
Stella Connect Empowers Front-line Teams to Perform at Their Best
Stella Connect is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of front-line teams.
Customer feedback, coaching, and QA are typically disconnected–save time and money by centralizing them in one platform.
Learn MoreThe CX Management Tool Your Team Actually Likes
Stella Connect drives agent engagement and performance for both in-house and outsourced customer service teams.
Coaching
Empower team leaders to deliver in-the-moment agent coaching based on detailed customer feedback.
Real-Time QA
Launch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.
Service Recovery
Create automated workflows that help you instantly make things right with customers after negative service experiences.
1:1 Meetings
Harness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.
Rewards
Use customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.
- Feedback
Customer Feedback
Learn MoreGive agents real-time visibility into their performance to keep them motivated and engaged.
- Coaching
Coaching
Learn MoreEmpower team leaders to deliver in-the-moment agent coaching based on detailed customer feedback.
- Real-Time QA
Real-Time QA
Learn MoreLaunch QA reviews off real-time customer feedback to make your program more holistic and representative of actual agent performance.
- Service Recovery
Service Recovery
Learn MoreCreate automated workflows that help you instantly make things right with customers after negative service experiences.
- 1:1 Meetings
1:1 Meetings
Learn MoreHarness an interactive tool that empowers team leaders to run more effective, action-oriented 1:1 meetings with agents.
- Rewards
Rewards
Learn MoreUse customers to power reward, recognition and incentive programs for your agents. Because good feedback should always be rewarding.
Our Clients Say It All
At Stella Connect, we help brands build happier, higher performing front line teams.
“Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers.”
“With Stella Connect, we can pinpoint actionable bits of feedback that our team leaders can use in one-on-one meetings to push our Event Experts to get better and better.”
Stella Connect Drives Immediate Business Impact
Stella Connect pays for itself, you do the math:
Reduce Agent Attrition
More motivated and empowered agents will stick around for longer, reducing the expense and disruption of hiring and onboarding new team members.
Learn More
Scale Teams More Cost Effectively
The deep visibility Stella Connect delivers will enable you to increase your agent to team leader ratio meaning you can expand your front-line team without costly manager expenses.
Learn more
Increase Repeat Purchases
People who receive bad service don’t stick around, while people who feel the love can become customers for life. Stella enables you to improve your overall service performance and make things right after subpar interactions.
Learn more
