Easily access the Stream, Trends, and QA reviews to get real-time context and deeper insight into what’s driving KPIs.
Transform Your Coaching
Take your coaching to a whole new level with Stella 1:1s! Make 1:1s effortless for Team Leaders and give Team Members more ways to contribute to their own growth.
Save Time & Prepare 1:1s with Ease
Stella Connect 1:1s takes away all of the usual pain points of conducting 1:1s. Now, you can make them easily visible, actionable, engaging, and more impactful.
Don’t Miss a Beat While Coaching Virtually
Don’t let your coaching slack off – even if you aren’t sitting in the same room. Ensure your team is getting effective and impactful coaching.
Coach with Context
Easily organize performance-oriented 1:1 meetings, in the office or on your sofa,
across the room or around the globe.
Context At Your Fingertips
Add Metrics to Your 1:1
We know how important metrics are in 1:1 discussions so we wanted to make it just as easy to see and reference metrics into a 1:1 for discussion.
Save Feedback and QA Reviews To Add to 1:1s
Anyone with access to Stella Connect, including agents, can save pieces of customer feedback or specific QA reviews for discussion in 1:1s.
Add Attachments For Additional Context
Add performance reports, scorecards, policy updates and other attachments for reference in 1:1s.
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Overview
Context At Your Fingertips
Easily access the Stream, Trends, and QA reviews to get real-time context and deeper insight into what’s driving KPIs. -
Metrics
Add Metrics to Your 1:1
We know how important metrics are in 1:1 discussions so we wanted to make it just as easy to see and reference metrics into a 1:1 for discussion.
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Feedback & QA
Save Feedback and QA Reviews To Add to 1:1s
Anyone with access to Stella Connect, including agents, can save pieces of customer feedback or specific QA reviews for discussion in 1:1s.
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Attachments
Add Attachments For Additional Context
Add performance reports, scorecards, policy updates and other attachments for reference in 1:1s.
Make Every 1:1 Session Actionable
With 1:1s through Stella Connect, team leaders can take virtual notes, give kudos, and create action plans for their team. This gives agents a holistic picture of their performance to help drive engagement and development.
Recognize Your Team’s Great Work
Give kudos to recognize your team for all of the great work they do every day.
Organize Your Coaching
Have all of your 1:1s in a single place. This ensures that important details are never forgotten despite the fast pace of contact center work or the distractions that come from working at home.
Give Team Members the Power to Contribute to Their Own Growth
Coaching should be all about the agent, and Stella 1:1s lets agents help guide their own growth and improvement.
Coach the Coach
Stella Connect 1:1s is not only a great tool for coaching agents, but also for coaching the coaches. Use 1:1s to review past coaching sessions and conduct 1:1s with the coaches to help them improve.
“We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates.”
