Stella Connect 1:1s takes away all of the usual pain points of conducting 1:1s. Now, you can make them easily visible, actionable, engaging, and more impactful.
Don’t let your coaching slack off – even if you aren’t sitting in the same room. Ensure your team is getting effective and impactful coaching.
Coach with Context
Easily organize performance-oriented 1:1 meetings, in the office or on your sofa,
across the room or around the globe.
We know how important metrics are in 1:1 discussions so we wanted to make it just as easy to see and reference metrics into a 1:1 for discussion.
Anyone with access to Stella Connect, including agents, can save pieces of customer feedback or specific QA reviews for discussion in 1:1s.
Add performance reports, scorecards, policy updates and other attachments for reference in 1:1s.
With 1:1s through Stella Connect, team leaders can take virtual notes, give kudos, and create action plans for their team. This gives agents a holistic picture of their performance to help drive engagement and development.
Give kudos to recognize your team for all of the great work they do every day.
Have all of your 1:1s in a single place. This ensures that important details are never forgotten despite the fast pace of contact center work or the distractions that come from working at home.
Coaching should be all about the agent, and Stella 1:1s lets agents help guide their own growth and improvement.
Stella Connect 1:1s is not only a great tool for coaching agents, but also for coaching the coaches. Use 1:1s to review past coaching sessions and conduct 1:1s with the coaches to help them improve.
“We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates.”