At Stella Connect, we take an agent-centric approach to customer feedback. Send feedback requests after every service interaction, with response rates of up to 50%, for unmatched visibility into agent performance.

Each agent has their own real-time feedback stream. Positive feedback motivates agents throughout their day, while negative feedback will drive self-correcting behavior. The results: a more engaged, higher performing frontline team.

There’s nothing like a little friendly competition to liven up the contact center. Leaderboards highlight top performers at the company and team level. You’ll feel the excitement as agents work their way up to the number one spot.

Agents spend a lot of time in the weeds with customers, so it can be challenging to step back and see the big picture. Agent-level dashboards give a view of performance over time to help spotlight areas for development.

A little recognition can go a long way. Through Stella Connect you can power a customer-directed reward program. Pick from physical or recognition-based rewards and set thresholds for the number of votes needed to receive a reward.

We make it easy for customers to highlight amazing service experiences. After positive interactions, customers are prompted to give agents a shoutout on social media, driving agent engagement and raising the profile of your service team.