Stella Connect
The Agent-Focused Customer Feedback Tool

Stella Connect captures agent-level customer feedback after every service interaction. Feedback is shared directly with agents and team leaders via real-time streams and dashboards.

Delivering Value Across Your Front-Line Team

DRIVE TEAM ENGAGEMENT

 

Boost morale across your front-line team

TRANSFORM AGENT COACHING

 

Transform agent coaching and 1:1 meetings

POWER MORE EFFECTIVE QA

 

Streamline and enhance your QA program

You’re In Good Company

Trusted by brands who believe in the transformative impact of running a more motivated, higher performing front-line team.

Agent Engagement Case Studies Coaching Events General
Growth The Biggest Trends in Customer Service We'll See This Year
Growth 5 Ways to Revamp Your Customer Service Team for 2021
Growth Top Three Best Moments from Our Stella Summit
Growth The Most Innovative Things Happening In Customer Service
Growth Top CX Trends We Heard About at Our Stella Summit
Growth What I Wish I Knew a Year Ago About Customer Service in 2020
Growth How Customer Service Changed in 2020
Growth Four Things We Learned at Our Stella Summit
Agent Engagement 6 Rules for Collecting Better Customer Feedback (And What to Do With It)
Growth What is a CSAT Score?
Growth How Customer Satisfaction Impacts the Customer Experience
Growth Everything You Need to Know about CSAT vs NPS vs CES
Agent Engagement How to Measure CSAT (Customer Satisfaction)