Coaching Archives - Stella Connect

Manage Performance Doing Contact Center QA the Right Way: The Complete Guide to Call Center Quality Assurance

Hannah McCabe

Measure Results How Technology Is Changing Customer Service in the Contact Center

Hannah McCabe

Foster Engagement 4 Things You Can Learn About Customer Service from Your Competitors

Hannah McCabe

Measure Results How to Use Voice of the Customer Data in a Contact Center

Hannah McCabe

Manage Performance Guest Post: Want To Improve Your Customer Service? Start With Being More Consistent

Dan Gingiss

Measure Results How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust

Hannah McCabe

Measure Results 5 Customer Service Stats You Need to Know for 2021

Hannah McCabe

Measure Results The Biggest Trends in Customer Service We'll See This Year

Hannah McCabe

Empower Coaching How to Coach a Customer Service Representative (Free Guide)

Hannah McCabe

Empower Coaching Customer Service Coaching Plan 9 Tips for How to Coach More Successful Agents

Hannah McCabe

Manage Performance [On-Demand] How Riot Games Uses QA to Deliver Personalized Player Experiences

Webinar Recording

Manage Performance 5 Ways to Prepare Your Customer Service Team for the Holiday Season

Hannah McCabe

Manage Performance 14 Customer Service Terms Everyone in the Industry Should Know

Hannah McCabe

Foster Engagement [On Demand] Stella Summit 2020: Level Up

Virtual Summit Recordings

Manage Performance 5 Tips for Providing Excellent Customer Service

Hannah McCabe

Foster Engagement On Hold with John and Ramon: Episode 2 with Dre Allen from Quicken Loans

Liz Adams