Product Packages
Empower, engage, and delight your CX team.
Customer Feedback
• Humanized, customizable feedback requests
• Real-time feedback streams
• Performance dashboards
• Executive reporting
• Configurable leaderboards
• Customer-directed rewards and recognition
• Social sharing features for driving awareness and sales
• Agent, team leader, and manager access
• Dedicated customer success manager
• Turnkey integration with Zendesk, Salesforce, and more
Most Popular
Professional
Drive improvement of frontline teams by connecting customer feedback, QA, and coaching.
Customer Feedback
Essential Features +
• End-to-end service recovery workflows
• Slack integration for broader feedback distribution
Coaching
• 1:1 meeting management tool for team leaders
QA
• Unlimited customized scorecards
• Random selection and assignments
• Calibrations
• Notifications
• Reporting
• Data Return
Professional Features +
• Multi-site reporting
• Multi-partner reporting
• Limit data visibility to subgroups
• Linked accounts
• Custom roles and permissions
• Centralized profile management
• Centralized password management
• Scheduled PII removal
