Product Packages
A human-centric, open platform to inspire and unlock the potential of your front-line team.
Customer Feedback
Energize and motivate your front-line team with the industry’s leading agent-centric feedback solution.
Features Include:
• Stella Survey or BYOS
• Real-time Feedback Stream
• Agent, Team, and Company Dashboards
• Agent Leaderboards
• Customer directed Rewards / AoE
• Agent, TL, TM access
• CRM Integrations (Zendesk, Kustomer, Gladly, Intercom)
• Slack Integration
• API & Data Return
• Marketing Feature*
Add-ons
Drive improvement of frontline teams by connecting QA, Coaching and Service Recovery .
Quality Assurance (QA)
Run an efficient quality management program that your front-line likes & learns from instead of fears and hides from.
Features Include:
• Create QA Scorecards
• Calibration
• Manual Review
• Review Assignments
• QA Reporting
• Notifications
• Integrated transcripts
• API & Data Return
Coaching & 1:1s
Make managing agent performance easy with intelligent 1:1s, and real-time coaching from anywhere.
Service Recovery
Empower your team to recover customers who had a bad experience.
Run an integrated 360 degree front-line management program that integrates both customer and internal feedback - all within a single easy to use platform.
Features Include:
• All features of Customer Feedback & Quality Assurance
• Coaching & 1:1s
• Targeted quality reviews based on customer feedback
• Integrated reporting that shows how your quality review criteria are impacting customer experience
