Product Packages

 

A human-centric, open platform to inspire and unlock the potential of your front-line team.

Essential

Get real-time visibility into customer feedback.

Customer Feedback

Energize and motivate your front-line team with the industry’s leading agent-centric feedback solution.

Features Include:

• Stella Survey or BYOS

• Real-time Feedback Stream

• Agent, Team, and Company Dashboards

• Agent Leaderboards

• Customer directed Rewards / AoE

• Agent, TL, TM access

• CRM Integrations (Zendesk, Kustomer, Gladly, Intercom)

• Slack Integration

• API & Data Return

• Marketing Feature*

Add-ons

Drive improvement of frontline teams by connecting QA, Coaching and Service Recovery .

Quality Assurance (QA)

Run an efficient quality management program that your front-line likes & learns from instead of fears and hides from.

Features Include:

• Create QA Scorecards

• Calibration

• Manual Review

• Review Assignments

• QA Reporting

• Notifications

• Integrated transcripts

• API & Data Return

Coaching & 1:1s

Make managing agent performance easy with intelligent 1:1s, and real-time coaching from anywhere.

Service Recovery

Empower your team to recover customers who had a bad experience.

Professional

All-in-one Customer Feedback, Quality Assurance, and Coaching & 1:1s.

Run an integrated 360 degree front-line management program that integrates both customer and internal feedback - all within a single easy to use platform.

Features Include:

• All features of Customer Feedback & Quality Assurance

• Coaching & 1:1s

• Targeted quality reviews based on customer feedback

• Integrated reporting that shows how your quality review criteria are impacting customer experience

Empower Agents to Deliver Exceptional Experiences

Discover why leading brands like Walmart, Lemonade, Warby Parker, and Harry’s use Stella Connect to engage, motivate, and optimize their frontline teams.