Customer feedback, coaching, and QA are typically disconnected–save time and money by centralizing them in one platform.

QA reviews tend to pile up at the end of the month, which means agents are receiving feedback on tickets they’ve since forgotten. Enable managers to launch QA in real-time to provide coaching while interactions are still fresh in the agent’s mind.

Stella Connect allows QA managers to make annotations on interactions that don’t warrant a full review or launch a full review from any interaction. This is not only a better use of time, but also provides a more holistic view of agent performance.

Fully customize your scorecard based on your team’s specific needs. Leverage auto-fail questions, weight your scoring on a per-section basis, and categorize questions into sections.

Too often QA reviews are shared with no real action plan or accountability. Easily conduct reviews in real-time and empower agents by giving them access to all of their quality audits.