Making the transition to a fully remote team can be overwhelming, but the benefits are undeniable. No matter the distribution of your contact center, Stella Connect will enable your team to thrive.
It can be difficult to keep your finger on the pulse of your team when removed from the contact center floor. With Stella Connect, customer feedback can be gathered, analyzed and shared with agents in real time, ensuring specific improvements in performance.
Given this rapidly changing environment, being in touch with customer temperature is more difficult than ever. Ensure your dispersed agents are putting up-to-date policies into practice with an automated QA solution.
Contact center agents draw strength and motivation from working in a team. As your teams become more virtual than in-person, noticing and rewarding excellence in performance will allow you to keep your team motivation and engagement high. Stella Connect’s reviews process lets customers give “virtual high-fives” to your agents in real time.