Stella Connect gives team leaders complete visibility into agent performance in one central view. Real-time feedback streams and dashboards make it easy to identify positive and negative trends and spotlight opportunities for coaching.
Tools Designed Specifically for Team Leaders
Equip your team leaders with the right tools to help coach agents, optimize performance, and take your service organization to the next level.
Stella Connect gives team leaders complete visibility into agent performance in one central view. Real-time feedback streams and dashboards make it easy to identify positive and negative trends and spotlight opportunities for coaching.
Team leaders will never again overlook an opportunity to praise great service or coach an agent through a negative interaction. Configurable alerts flag important interactions and notify team leaders in real time.
As a leading indicator of performance and customer sentiment, agent engagement is central to the Stella Connect platform. The constant flow of real-time feedback means team leaders can easily give kudos, share achievements internally, and reward agents.
Ongoing visibility into customer feedback allows team leaders to identify and act on coaching opportunities in real-time. This makes it easier to optimize performance and coach agents in the moment.
Stella Connect’s interactive 1:1 meeting tool ensures that every meeting between agents and their team leaders serves a clear purpose. Team leaders can take notes between meetings, create action plans for the week ahead, and keep track of agent progress.
“Negative interactions happen in any contact center – it’s a fact of life. Our role as CX leaders is to ensure our agents learn from these negative interactions and then address the issue directly with customers. Stella Connect automates this coaching and service recovery workflow in a totally transformative way.”