Stella Connect gives team leaders complete visibility into agent performance in one central view. Real-time feedback streams and dashboards make it easy to identify positive and negative trends and spotlight opportunities for coaching.
Stella Connect for Team Leaders
Give team leaders the tools they need to manage and improve performance.
Tools Designed Specifically for Team Leaders
Equip your team leaders with the right tools to help coach agents, optimize performance, and take your service organization to the next level.
Never Miss Actionable Insights
Team leaders will never again overlook an opportunity to praise great service or coach an agent through a negative interaction. Configurable alerts flag important interactions and notify team leaders in real time.
Deliver Positive Reinforcement
As a leading indicator of performance and customer sentiment, agent engagement is central to the Stella Connect platform. The constant flow of real-time feedback means team leaders can easily give kudos, share achievements internally, and reward agents.
Enable Better Coaching
Ongoing visibility into customer feedback allows team leaders to identify and act on coaching opportunities in real-time. This makes it easier to optimize performance and coach agents in the moment.
Optimize 1:1 Meetings
Stella Connect’s interactive 1:1 meeting tool ensures that every meeting between agents and their team leaders serves a clear purpose. Team leaders can take notes between meetings, create action plans for the week ahead, and keep track of agent progress.
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Agent Performance
Keep Track of Agent Performance
Learn MoreStella Connect gives team leaders complete visibility into agent performance in one central view. Real-time feedback streams and dashboards make it easy to identify positive and negative trends and spotlight opportunities for coaching.
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Alerts
Never Miss Actionable Insights
Learn MoreTeam leaders will never again overlook an opportunity to praise great service or coach an agent through a negative interaction. Configurable alerts flag important interactions and notify team leaders in real time.
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Positive Reinforcement
Deliver Positive Reinforcement
Learn MoreAs a leading indicator of performance and customer sentiment, agent engagement is central to the Stella Connect platform. The constant flow of real-time feedback means team leaders can easily give kudos, share achievements internally, and reward agents.
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Coaching
Enable Better Coaching
Learn MoreOngoing visibility into customer feedback allows team leaders to identify and act on coaching opportunities in real-time. This makes it easier to optimize performance and coach agents in the moment.
-
1:1 Meetings
Optimize 1:1 Meetings
Learn MoreStella Connect’s interactive 1:1 meeting tool ensures that every meeting between agents and their team leaders serves a clear purpose. Team leaders can take notes between meetings, create action plans for the week ahead, and keep track of agent progress.
“Negative interactions happen in any contact center – it’s a fact of life. Our role as CX leaders is to ensure our agents learn from these negative interactions and then address the issue directly with customers. Stella Connect automates this coaching and service recovery workflow in a totally transformative way.”
