Whether your service center sits in-house or you use a BPO, easily access insights to understand how your entire service organization is performing.
Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Share real-time customer feedback directly with your agents to empower and motivate them to bring their “A” game to every customer interaction.
“Stella Connect has given us far deeper visibility into the performance of our frontline team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff and drive more revenue.”