Your CSAT Score is Good

Not too shabby! Your customers are happy with your service, but there’s potential for you to take it to the next level. Check out our tips below for ways to improve your score.

0%Your CSAT
Score

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Tips to Improve Your CSAT Score

Use Customer Feedback to Power In-the-moment Coaching

Often, agents may not always know when or how they can improve. That’s where in-the-moment coaching, real-time feedback, and QA based on specific customer interactions can help improve agent performance and drive up your CSAT score.

Re-evaluate Your Team’s Response Times

Negative feedback is inevitable. But implementing a service recovery program ensures no piece of negative feedback gets left unaddressed, helping businesses retain customers and produce measurable changes in customer sentiment.

Implement a Customer Service Resolution Program

Nobody likes feeling like they’re on hold forever, being passed from rep to rep, or that they’ll never find the answers they need. Prioritizing first-call resolution is crucial to improving CSAT.

Want to improve
your CSAT score?

Look Closer at Stella Connect