Your CSAT Score is Low

It looks like your team has a lot of room to grow when it comes to your CSAT score. But never fear! Check out our tips below for ways to improve your score.

0%Your CSAT
Score

Want to improve
your CSAT score?

Look Closer at Stella Connect

Tips to Improve Your CSAT Score

Use Customer Feedback to Power In-the-moment Coaching

Often, agents may not always know when or how they can improve. That’s where in-the-moment coaching, real-time feedback, and QA based on specific customer interactions can help improve agent performance and drive up your CSAT score.

Re-evaluate Your Team’s Response Times

Negative feedback is inevitable. But implementing a service recovery program ensures no piece of negative feedback gets left unaddressed, helping businesses retain customers and produce measurable changes in customer sentiment.

Implement a Customer Service Resolution Program

Nobody likes feeling like they’re on hold forever, being passed from rep to rep, or that they’ll never find the answers they need. Prioritizing first-call resolution is crucial to improving CSAT.

Want to improve
your CSAT score?

Look Closer at Stella Connect