Your CSAT Score is OK
It looks like your team has some room to grow when it comes to your CSAT score. But never fear! Check out our tips below for ways to improve your score.
Score
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Tips to Improve Your CSAT Score
Use Customer Feedback to Power In-the-moment Coaching
Often, agents may not always know when or how they can improve. That’s where in-the-moment coaching, real-time feedback, and QA based on specific customer interactions can help improve agent performance and drive up your CSAT score.
Re-evaluate Your Team’s Response Times
Negative feedback is inevitable. But implementing a service recovery program ensures no piece of negative feedback gets left unaddressed, helping businesses retain customers and produce measurable changes in customer sentiment.
Implement a Customer Service Resolution Program
Nobody likes feeling like they’re on hold forever, being passed from rep to rep, or that they’ll never find the answers they need. Prioritizing first-call resolution is crucial to improving CSAT.
Want to improve
your CSAT score?